FAQs

❓ Frequently Asked Questions (FAQs)

1. Where do you ship from?

We ship products directly from our partner warehouses located globally to help reduce costs and offer better prices. Shipping origin may vary depending on the product and your delivery location.

2. How long does shipping take?

Shipping usually takes 7–25 business days, depending on your country and the item.
Here are average timeframes:

USA/Canada: 7–20 business days
Other countries: 10–30 business days

Delays may occur during holidays, customs clearance, or due to local postal services.

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email. You can track your package on our [Track My Order] page or via the courier’s website.

4. Do you ship internationally?

Yes! We ship to most countries around the world, including the USA, Canada, UK, Australia, and many others.

5. What if my item arrives damaged or incorrect?

Please contact us within 7 days of receiving your order with photos or a video of the issue. We’ll offer a reshipment or refund based on your situation.

6. Can I cancel or change my order?

Orders can only be canceled or changed within 12 hours of placing them. After that, we start processing and cannot make changes.

7. Do you accept returns?

Most items do not require a return. If your item is eligible, we’ll guide you through the return process. Return shipping costs are usually the customer’s responsibility unless the error is on our end.

8. How do I contact customer support?

You can reach us anytime at [Sevenkartreachus@email.com]. Our support team replies within 24–48 hours on business days.